Terms & Conditions

Last updated: 19/01/2026

These Terms & Conditions govern the use of our services. By instructing Northcore Property Services Ltd (“we”, “our”, “us”), you agree to the following terms.

1. Company Information

Company name: Northcore Property Services Ltd
Email: info@northcoreltd.co.uk
Service area: North East England & surrounding areas

2. Scope of Services

We provide property-related services including but not limited to:

  • Reactive repairs

  • Planned maintenance

  • Void property works

  • Property cleaning and clearance (where subcontracted)

  • Contractor and maintenance support services

The exact scope of works will be agreed in writing prior to commencement.

3. Quotations & Pricing

  • All quotations are provided based on the information available at the time.

  • Quotes are valid for 30 days unless stated otherwise.

  • Additional works not included in the original quote will be charged separately and agreed before proceeding.

  • Prices may be subject to VAT where applicable.

4. Invoicing & Payment Terms

  • Payment terms are 30 days from invoice date unless otherwise agreed in writing.

  • Late payments may incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.

  • We reserve the right to suspend works where payment terms are not met.

5. Materials

  • Where materials are supplied by us, costs will be charged to the client.

  • Materials remain our property until paid for in full.

  • Where clients supply materials, we accept no liability for defects or delays caused by them.

6. Access & Client Responsibilities

Clients must:

  • Provide safe and reasonable access to the property

  • Ensure utilities are available where required

  • Remove personal belongings where necessary

We are not liable for delays caused by lack of access or unsafe working conditions.

7. Health & Safety

We operate in accordance with UK Health & Safety legislation.
We reserve the right to stop work if conditions are deemed unsafe.

8. Subcontracting

We may subcontract certain services (such as specialist works, cleaning, or clearance) where appropriate.
All subcontractors are required to meet our standards and comply with relevant regulations.

9. Variations & Delays

  • Any changes to agreed works must be confirmed in writing.

  • We are not responsible for delays caused by factors outside our control (including weather, supply issues, or third-party delays).

10. Liability

  • We will carry out works with reasonable skill and care.

  • Our liability is limited to the value of the works undertaken.

  • We are not liable for indirect or consequential losses.

11. Complaints

Any complaints must be raised in writing within 7 days of completion of works.
We will investigate and aim to resolve matters promptly.

12. Termination

Either party may terminate an agreement in writing.
Works completed up to the termination date will remain payable.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Contact Details

For any questions regarding these Terms & Conditions, please contact:

📧 info@northcoreltd.co.uk